OpenAI Presence
OpenAI's managed enterprise platform for deploying governed voice and chat agents into high-volume, high-stakes production workflows.
Overview
OpenAI Presence, announced July 22, 2026, is a managed platform for building, deploying, operating, and continuously improving governed AI agents for high-volume, high-stakes enterprise workflows such as billing issues, insurance claims, or IT service requests. Each deployment is scoped to a specific job, giving the agent only the knowledge and system access that job requires, while the enterprise sets policies for what the agent can do, when it needs approval, and when to escalate to a human. Presence is offered through a limited general-availability program, with deployments led by OpenAI Forward Deployed Engineers and select systems integrators; it is not yet a self-serve product.
This is a sourced directory entry. Features and capabilities are reported in the linked sources; this entry does not document independent Aymorphic testing.
Key features
- Job-scoped agents with least-privilege knowledge and system access
- Built-in guardrails, policies, and escalation rules with accuracy/performance verification
- Managed by OpenAI Forward Deployed Engineers and select global systems integrators
- Designed for high-volume, high-stakes voice and chat workflows
Use cases
- Contact-center-style billing and insurance claim resolution
- Employee IT service request handling
- Enterprise voice/chat agents that must escalate to humans under defined policy
Pricing
Limited general-availability program for eligible enterprise customers; not self-serve, pricing not publicly listed.
Pricing reflects the source record and may change. Confirm current terms with the provider.
Dates and sources
- Released
- 22 Jul 2026
- Record updated
- 23 Sept 2026
- Record last checked
- 23 Sept 2026