Dialog (Webex AI Agent)
Cisco's agentic customer-experience harness for the Webex AI Agent platform, keeping agents working after the interaction ends.
Overview
Cisco introduced Dialog at WebexOne 2026 on October 7, 2026 as an agentic CX platform built for the Webex AI Agent platform. Agents keep working after a customer interaction ends, coordinating people, other agents and backend systems until the outcome is complete, using persistent context that combines customer history with enterprise data. It refines behavior from customer journeys and human-agent judgment, can be onboarded from existing conversations and knowledge bases, and uses Cisco AI Defense for guardrails and Splunk for telemetry.
This is a sourced directory entry. Features and capabilities are reported in the linked sources; this entry does not document independent Aymorphic testing.
Key features
- Long-horizon execution after the customer interaction ends
- Persistent context across channels
- Self-learning from customer journeys within enterprise policy
- Onboarding from existing conversations, knowledge bases and procedures
- Cisco AI Defense guardrails and Splunk observability
Use cases
- Contact-center agents that finish multi-step cases
- Cross-channel customer support with shared history
Pricing
Not published. Related RoomOS 27 is expected in November 2026.
Pricing reflects the source record and may change. Confirm current terms with the provider.
Dates and sources
- Released
- 7 Oct 2026
- Record updated
- 15 Oct 2026
- Record last checked
- 15 Oct 2026